Guest Welcome: Warmly greet guests upon arrival, creating a welcoming and relaxing atmosphere in line with spa standards.

Reservations & Scheduling: Manage spa bookings, appointments, and daily schedules efficiently using the spa’s reservation system.

Guest Assistance: Provide information on treatments, therapists, spa facilities, and products. Guide guests through the check-in and check-out process.

Communication: Coordinate with therapists and spa staff to ensure smooth operation of treatment schedules and guest flow.

Administrative Duties: Handle payments, maintain accurate records, answer phone calls and emails, and ensure all front desk procedures are followed.

Presentation & Cleanliness: Maintain a tidy, elegant, and calming reception area at all times.

Product Knowledge: Promote and recommend suitable spa treatments and retail products to enhance each guest’s wellness journey.

Teamwork: Support the spa team by coordinating needs, communicating updates, and assisting colleagues when required.

Qualifications & Experience

Proven experience as a Spa Receptionist or in a similar role within luxury hospitality.

Familiarity with reservation or booking systems (spa software experience is an advantage).

Fluency in English; additional languages are a plus.

Strong knowledge of spa treatments, services, and products.

Excellent communication, customer service, and interpersonal skills.

Strong organizational skills and attention to detail.

Professional, discreet, and dedicated to delivering a premium guest experience.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.