Your main purpose

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System

Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management

Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems

Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications

Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy

Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards

What will you bring?

Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry

Fluency in Spanish and English

A degree or diploma in Tourism or Hospitality is beneficial

Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous

Excellent verbal and written communication abilities, particularly in customer-facing scenarios

Flexible and adaptable

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

 Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Private health insurance

Flexible working model