room service manager

Operations Oversight: Manage the daily operations of the room service department, ensuring timely and accurate delivery of guest orders.

Team Leadership: Recruit, train, and supervise room service employees to maintain high service standards and efficiency.

Guest Experience: Monitor service quality, handle guest requests or complaints, and ensure personalized and professional experience.

Collaboration: Coordinate closely with kitchen and F&B teams to ensure menu accuracy, timely preparation, and smooth service flow.

Financial & Inventory Management: Monitor costs, control inventory, and maintain accurate billing procedures.

Qualifications & Experience

Previous experience in room service management or senior F&B supervisory roles, preferably in luxury hospitality.

Strong leadership, organizational, and communication skills.

Knowledge of room service operations, food handling, and service standards.

Guest-focused mindset with excellent problem-solving abilities.

Ability to work efficiently in a fast-paced environment and manage multiple priorities.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.