front office manager

Guest Services Management: Oversee front office operations including check-in, check-out to ensure smooth and exceptional service.

Team Leadership: Recruit, train, supervise, and motivate front office employees, fostering a culture of professionalism and high performance.

Operational Oversight: Monitor daily operations, ensure adherence to hotel standards, and resolve operational issues promptly.

Guest Satisfaction: Handle guest complaints and feedback, implementing improvements to enhance overall guest experience.

Coordination: Collaborate with other departments (housekeeping, maintenance, F&B, etc.) to ensure seamless guest services.

Reporting & Analysis: Prepare performance reports, analyze guest feedback, and implement strategies to increase efficiency and satisfaction.

Qualifications & Experience

Previous experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.

Degree in Hospitality Management / Tourism.

Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).

Fluency in English.

Fluency in a second language (Russian, German, French).

Strong communicative, interpersonal, managerial & problem-solving skills.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.