front office agent - the fiction hotel
Aug 7, 2026 · SWOT Hospitality
What you'll do
- Provide excellent service to guests from check-in to checkout
- Welcome and register guests quickly and accurately
- Verify rate and departure details during registration
- Answer guest questions and resolve problems promptly
- Authorize revenue allowances per hotel policy
- Upsell rooms, food, beverages, and promotions
- Make reservations for restaurant, transportation, and entertainment
- Communicate and cooperate with other hotel departments
- Inform guests about hotel services, amenities, and local attractions
Key requirements
- Customer service and hospitality industry knowledge
- Communication skills and English language proficiency
- Administrative skills and attention to detail
- Reservation management and upselling techniques
- Hospitality Management / Travel and Tourismpreferred
Benefits
- Competitive salary package.
- Continuous training and development opportunities.
- A friendly, collaborative and inspiring working environment.
About the job
As a Front Office Agent, you will be responsible for creating exceptional first and lasting impressions for our guests. You will ensure smooth front office operations while delivering warm, personalized service that reflects The Fiction Hotel's unique character and hospitality philosophy.
Key responsibilities
Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
Understanding of hotel history, services, facility information, and rates and packages
Requirements
Degree in Hospitality or Travel & Tourism is highly desirable.
Prior solid work experience as a Front Office Agent or similar roles.
Thorough knowledge of the hospitality industry.
Customer-oriented and friendly personality.
Sound communication and administrative skills.
Excellent command of English language
Attention to detail and a structured way of working
Benefits
Competitive salary package.
Continuous training and development opportunities.
A friendly, collaborative and inspiring working environment.
Opportunities for career growth within SWOT Hospitality.
Employee benefits and recognition initiatives.
About the company
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
About the company
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.