customer care agent
Oct 9, 2026 · SKY express
What you'll do
- Manage post-flight cases, complaints, and compensation claims under EU Regulation 261/2004
- Deliver timely, professional support across post-flight communication channels
- Resolve customer issues using an empathetic, solution-oriented approach
- Maintain accurate CRM case records, documentation, and correspondence
- Ensure compliance with procedures, data accuracy, and confidentiality requirements
- Collaborate with internal teams on complete, customer-ready case resolutions
Key requirements
- 2+ years' experience
- Customer service, complaint handling, and compensation claims processing
- EU Regulation 261/2004 and CRM case management
- English and Greek language proficiency
- MS Office and IT proficiency
- Problem-solving, negotiation, and verbal and written communication
- Data accuracy, confidentiality, and multitasking
- General Education
Benefits
- Competitive salary and allowances.
- Continuous training and professional development.
- Travel benefits on SKY express flights, extended to first-degree family members.
About the job
We are looking for a passionate Customer Care Agent to join our Commercial team at SKY express. In this role, you will play a key part in delivering high-quality post-flight customer support, handling inquiries, complaints, and compensation claims in line with EU Regulation 261/2004 and internal…
About the company
SKY express, a member of the International Air Transport Association (IATA), holds a leading position in the Greek market, operating the country’s largest domestic network with 33 destinations. At the same time, it is continuously expanding its international reach, serving 27 international destinations and forging strategic partnerships with top global airlines.
The airline operates the youngest fleet among Greek carriers, consisting of 29 state-of-the-art aircraft, that combine comfort, advanced technology and a low environmental footprint.
In 2025, SKY express, was honored by the European Regions Airline Association (ERA) with the highest distinction “Airline of the Year”, as well as the award for “Regional Connectivity Airline”.
About the company
SKY express, a member of the International Air Transport Association (IATA), holds a leading position in the Greek market, operating the country’s largest domestic network with 33 destinations. At the same time, it is continuously expanding its international reach, serving 27 international destinations and forging strategic partnerships with top global airlines.
The airline operates the youngest fleet among Greek carriers, consisting of 29 state-of-the-art aircraft, that combine comfort, advanced technology and a low environmental footprint.
In 2025, SKY express, was honored by the European Regions Airline Association (ERA) with the highest distinction “Airline of the Year”, as well as the award for “Regional Connectivity Airline”.