customer care agent (ath based)

SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Customer Care Agents who will join our Customer Care department and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit him/herself to exceed our customers’ expectations.

Key responsibilities:

• Provides friendly service and maintains positive relationships with our customers.
• Interacts with Customers in a kind and helpful manner through digital and physical channels to retrieve feedback and act upon to build and maintain customer loyalty.
• Cares for Customers to have a positive post-flight experience through quick issue resolution within guidelines established by the Company.
• Administers Customers’ claims in line with SKY express internal policies and applicable regulations.

Skill set:

• Customer oriented.
• Communication and negotiation skills
• Result driven
• Ability to work under pressure
• Multi-tasking
• Team player

Requirements:

• Experience in Customer Service.
• Excellent verbal & written communication skills in English
• Ability to work on Microsoft Windows & Office applications

A Bachelor’s degree and knowledge of any foreign language will be considered an advantage.

Applicants are requested to attach their CVs in PDF format ONLY.

The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful.

Candidates who will be contacted, may be asked for further information as part of our screening process.