business process analyst

The Business Process Analyst is responsible for identifying the areas of improvement in the current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. The scope of this role spans multiple business functions and involves working with various stakeholders to ensure seamless operations.

Responsibilities:

• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimize the organization’s internal operations.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with stakeholders to ensure alignment of proposed changes.
• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Conduct regular audits and performance reviews to ensure process adherence.
• Provide training and support to team members on new processes and best practices.

Competences:

• Ability to analyze complex processes, identify root causes of inefficiencies, and develop practical solutions.
• Excellent analytical skills with a keen eye for identifying gaps and improvement areas.
• Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels.
• Flexibility and adaptability to changing circumstances and priorities.

Requirements:

• Bachelor’s degree in business administration, management or a related field.
• 1-3 years of experience in business process analysis and project management roles.
• Familiarity with process mapping and modelling techniques.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and flowchart tools such as Visio/Lucidchart.

Preferable Qualifications:

• Relevant certification in business process management or a related field.
• Working knowledge of process improvement methodologies (i.e. Lean Six Sigma).
• Familiarity with data analytics and visualization tools.

Benefits:

• A dynamic work environment with the chance to make a tangible impact on our success.
• Development plan opportunities within the company.
• Health & Medical Private Insurance.
• Travel benefits on SKY express flights (including a’ grade family members).

About SKY express:

SKY express is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 22 destinations. The company has established significant partnerships with leading international carriers, further enhancing its global reach.

The airline operates the youngest fleet in Greece, consisting of 27 brand-new aircraft, including Airbus A321neo, Airbus A320neo, and ATR 72-600.

In 2024, SKY express was honored with the Innovation Airline Award 2024 for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.

As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.