service management consultant

At Relational, we believe people make the difference. Join a team that works on globally impact, full projects, delivers end-to-end solutions for leading organisations, and grows together through continuous learning, mentorship, and a culture rooted in collaboration and constant development.

As a Service Management Consultant, you will be an integral part of our application development and support team, responsible for configuring, maintaining, enhancing, and supporting major service management platforms. Your role involves collaborating with software engineers and business analysts to deliver solutions aligned with customer’s needs and business requirements. Additionally, you will provide technical support to customers, perform software upgrades, and ensure compliance with licensing agreements.

Your Tasks:

• Configure, maintain, enhance, and support service management software products and similar applications.

• Customize and add new features to software solutions based on business requirements.

• Develop applications using low-code and no-code platforms to address specific needs.

• Support customer operations related to software packages and developed solutions.

• Conduct tests for applications, troubleshoot problems, and assist with product launches.

• Provide technical support to resolve application-related issues promptly.

• Perform software upgrades and manage software licensing.

Your Skills & Knowledge:

• 1 to 3 years of experience as a Software Engineer/Application Developer.

• Administrator or Developer experience on ITSM platforms or similar tools is preferred.

• Proficiency in test-driven development methodologies.

• Ability to document requirements and specifications accurately.

• Experience with relational database management systems (RDBMS).

• Familiarity with reporting tools such as Grafana and YellowFin is advantageous.

• Knowledge of Operations Management and Service Management tools is beneficial.

• Strong problem-solving skills to address technical challenges effectively.

• Excellent teamwork skills to collaborate with internal teams and customers.

• Eagerness to take on new responsibilities and challenges.

• ITIL v4 certification is a plus.

• Bachelor’s degree in computer science, Software Engineering, Informatics, or related field.

Benefits:

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Our company is people - centric and offers personalized benefits to each employee:

• We want you to be well compensated for what you bring in, so we offer an attractive salary package

• Your health matters to us, so all colleagues have a private health insurance plan from day one

• We are excited about challenges, so you are invited to take part in exciting projects

• We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide

• We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!