wfm & reporting analyst
Sep 23, 2026 · Public Group
What you'll do
- Create and maintain reports and dashboards to track KPIs and operational trends
- Monitor daily performance metrics and identify opportunities for improvement
- Analyze operational data and provide actionable insights and recommendations
- Support forecasting, scheduling, and workforce management activities
- Collaborate with cross-functional teams to understand reporting and business needs
- Present findings and insights clearly to stakeholders and management
Key requirements
- Knowledge of call center operations and WFM calculations
- Experience with forecasting and scheduling tools
- Strong analytical and organizational skills
- Advanced knowledge of Microsoft Office, especially Excel
- Strong communication and problem-solving skills
Benefits
- Competitive compensation & benefits package;
- Performance-based bonus scheme;
- Comprehensive life & health insurance;
- Flexible hybrid working model to support work-life balance;
- Psychological support via a professional helpline;
- Career growth opportunities;
- Continuous learning and upskilling programs;
- Employee Wellness Program including Pilates and sports;
- Alternative transportation with shuttle buses;
- Exclusive access to employee app OrangeGen.
About the job
We are looking for a detail-oriented and analytical professional who enjoys working with data, monitoring performance, and turning insights into action. As a WFM & Reporting Analyst, you will play a key role in supporting daily operations, improving performance visibility, and helping the business…
About the company
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece.
We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will.
Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies.
We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development
About the company
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece.
We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will.
Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies.
We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development