​​sr. associate, business analyst​

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes. 

ROLE SUMMARY 

The Sr. Associate, Business Analyst, will be responsible for evaluating services and identifying opportunities for improvement.  

You will help develop roadmaps, documentation, and user enablement materials to promote standardization, efficiency, and adoption. You will monitor key performance indicators to support data-driven decision-making and contribute to the design and rollout of infrastructure improvement solutions. 

ROLE RESPONSIBILITIES  

• Evaluate existing services and processes to identify gaps and recommend improvements. 

• Assist in developing roadmaps and documentation to drive standardization and efficiency. 

• Monitor KPIs and service performance metrics to support data-driven decisions and continuous improvement. 

• Create user guides, training content, and enablement materials tailored to infrastructure services and tools. 

• Develop mockups, process flows, or wireframes to visualize technical or service design solutions. 

• Support proof of concept efforts, pilot rollouts, and user acceptance testing. 

• Ensure that proposed infrastructure solutions align with operational standards, compliance requirements, and business goals. 

BASIC QUALIFICATIONS  

• Bachelor’s degree in relevant disciplines such as Information Management,  Computer Science, or Engineering.

• 3+ years of proven experience in developing IT roadmaps, technical documentation, and user enablement materials to drive standardization and adoption.

• Strong technical acumen with the ability to understand and contribute to IT infrastructure and enterprise systems.

• Proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel, Python, SQL) to support data-driven decision-making.

• Experience with monitoring and interpreting KPIs to identify trends, inefficiencies, and opportunities for improvement.

• Familiarity with IT service management (ITSM) frameworks (e.g., ITIL) and infrastructure improvement methodologies.

• Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

• Demonstrated experience working in diverse and cross-functional teams.

• Solid understanding of project management principles and practices.

• Skilled in process analysis and performance metrics, with a keen ability to interpret and communicate data-driven insights.

PREFERRED QUALIFICATIONS 

• ITIL certified (Foundation v3 or v4)  

• Excellent interpersonal and communication skills, with the ability to engage effectively across all levels 

• Demonstrated commitment to continuous learning and staying current with emerging technologies 

• Experience in the biopharmaceutical industry and/or working with analytics is a plus 

PHYSICAL/MENTAL REQUIREMENTS 

• Manage several competing priorities

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS  

• Work Location Assignment:  Hybrid - onsite an average of 2.5 days per week or as needed by the business 

• Travel requirements - less than 5%/year 

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility 

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!