emea hospitality analyst

The Meetings, External Engagements, & Travel (MEET) EMEA Hospitality Analyst is responsible for supporting hotel, venue selection operations within EMEA and expanded meetings and events/meetings planning. This colleague will have responsibility for booking hotels and venues for qualifying events; coordinating with Meeting Planning Agencies (MPAs) to ensure hotel and venue information is communicated; and responding to hotel and venue selection-related questions as needed. This analyst will liaise directly with commercial colleagues for any hotel/venue-related business needs, and he/she will serve as the first point of contact in addressing any issues that arise related to the hotel/venue selection process.

This role will work closely with the Regional Hospitality Lead, Regional Process Lead, MEET Regional Operations teams, in-market Service Ambassadors, and business and supplier stakeholders as needed. This role will report directly to the Regional Hospitality Lead.

Hotel and Venue Selection

• Execute day-to-day hotel and venue selection activities for EMEA, based on engagements assigned by (and under direct supervision of) Regional Hospitality Lead
• Coordinate with commercial colleagues to ensure that all business needs and requirements related to hotel/venue selection are met
• Ensure compliance with Pfizer policies and local laws related to hotel/venue selection
• Ensure alignment with KPIs related to timelines for hotel and venue selection
• Coordinate with MPAs to ensure all hotel and venue information has been communicated 
• Coordinate with MPA to support reconciliation activities are executed accurately and in line with SLAs 
• Negotiate the best possible prices and concessions for Pfizer
• Validate and clarify all supplier responses prior to presenting them for selection
• Serve as first point of contact in resolving issues that arise related to the hotel/venue selection process; escalate any questions or challenges to the Regional Hospitality Lead on an as-needed basis
• Ensure all deadlines and SLAs are adhered to
• Ensure all key fields and requirements are kept up to date in relevant systems (Cvent, etc)

Standard Hotel Contract (SHC)

• Oversee execution of all hotel and venue contracts, ensuring that Standard Hotel contract is utilized
• Maintain working knowledge and close relationships with SHC compliant properties
• Develop strong working knowledge of compliant hotels in region in order to make consultative recommendations to the business

Stakeholder Engagement

• Serve as the primary point of contact for the business for day-to-day hotel and venue selection-related questions and activities
• Maintain positive hotel partner relationships

BASIC QUALIFICATIONS

• Minimum of bachelor’s degree in Hospitality, Business, or a related discipline
• Up to 2 years of experience in meeting planning or venue selection
• Fluency in English is a must; additional languages preferred
• Proficiency in PC skills (MS Excel, Word, PowerPoint) required
• Comprehensive knowledge of the meetings & travel industry
• Ability to manage multiple stakeholders
• Good organizational skills to coordinate and manage multiple priorities
• Strong technical skills in managing transactions within a system
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Strong customer service skills and mindset
• Understanding of compliance / financial controls
• Strength with multitasking and ensuring accurate detail
• Ability to work under pressure and to handle several projects at once
• High level of self-motivation, energy and flexibility
• Strong interpersonal and organizational skills
• Must have strong negotiation skills
• Strong supplier relationships

PREFERRED QUALIFICATIONS

• Previous experience with pharmaceutical companies is preferred
• Experience in pharmaceutical meetings operations
• Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
• Understanding of MAPP Policy terms and healthcare compliance policies
• Comprehensive knowledge and expertise in the technology landscape that supports MEET
• Knowledge of Cvent
• Background in hotel souring and venue selection preferred
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
• Comprehensive knowledge of the meetings & travel industry
• Fundamental knowledge of a large, customer facing operations team
• Ability to engage with stakeholders to resolve issues and achieve objectives
• Proficiency with data analysis and visualization
• Experience with Foreign Corrupt Practices Act transactions preferred