remote online exams & customer experience assistant - spanish speaking

As a Remote Online Exams & Customer Experience Assistant - Spanish Speaking, your tasks will include the following:

Customer Service:

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.

• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

Online Proctoring:

• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.

• Enforce exam rules and protocols to maintain the integrity of the certification process.

• Handle any technical or procedural issues that may arise during exams.

Back-Office Exam Operations:

• Execute administrative tasks related to exam registrations, scheduling, and result processing.

• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.

• Collaborate with cross-functional teams to streamline processes and improve operational efficiency. 

General Duties:

• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.

• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.

• Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

What we look for:

• Bachelor’s degree any discipline will be an asset

• Previous experience in similar position/ function will be considered as an asset

• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage

• Passionate with Customer Satisfaction

• Excellent command of the English & Spanish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).

• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.

• Excellent interpersonal, verbal, and written communication skills.

• Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment

• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

What we offer:

• Monthly Bonus upon Performance 💳

• Work in an international, dynamic and fun atmosphere

• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓

• Complimentary coffee and tea in all our premises ☕

• Huge learning experience in using best practices and global environment

• Constant personal and professional development 🥇