What you'll do
- Handle customer communications via email and phone as first point of contact
- Deliver proactive customer service and feedback within promised response times
- Resolve inquiries professionally following company policies
- Ensure customers receive exceptional support
- Communicate proactively with customers and stakeholders
- Process customer requests promptly using available tools
- Respond to pricing, product, order status, tracking, and cancellation inquiries
- Provide support on promotions and current offers
- Handle account and billing issues, order troubleshooting, and returns
- Assist customers with arranging returns when needed
- Gather and forward customer feedback to relevant units
- Manage complaints ensuring customer satisfaction
- Collaborate with retail, merchandising, and sales teams
- Provide ad hoc administrative support for e-commerce department
- Support e-commerce operational activities
Key requirements
- 2+ years' experience
- Customer Service and Communication Skills
- Greek Language and English Language proficiency
- MS Office and CRM Systems experience
- E-commerce Platform Experience and Sales Knowledge
- Problem Solving, Empathy, and Stress Resilience
- Organizational Skills, Multitasking, and Teamwork
- Business Administration / Public Relations / Any Fieldpreferred
About the job
We are looking to recruit a Customer Relations Assistant ( call center ) to join our E Commerce team. The e commerce customer service relations assistant continuously aims to achieve outstanding customer service. Will be the first point of contact for online customer queries to be managed via email…
About the company
Everything we do is made possible by our 33,000 employees that each play a big part in giving a voice to people’s loves.
We cover all steps of creating and selling jewellery, and we bring together the best people across disciplines ranging from innovation and craftsmanship to retail and technology. This international fusion of minds and professions is joined in one global organisation, where we encourage initiative and leadership.
We continuously strive to create an inclusive and open brand with a culture benefiting from a diverse group of high performing people. As a collection of individuals we bring our unique personal story, knowledge and capabilities.
We are all ambassadors for our brand, and together we make up the Pandora community.
Inclusivity and diversity are essential parts of the Pandora brand. Our strategy aims to secure an inclusive workplace for all employees, gender parity in leadership and reflect societal diversity in our customer engagement.
About the company
Everything we do is made possible by our 33,000 employees that each play a big part in giving a voice to people’s loves.
We cover all steps of creating and selling jewellery, and we bring together the best people across disciplines ranging from innovation and craftsmanship to retail and technology. This international fusion of minds and professions is joined in one global organisation, where we encourage initiative and leadership.
We continuously strive to create an inclusive and open brand with a culture benefiting from a diverse group of high performing people. As a collection of individuals we bring our unique personal story, knowledge and capabilities.
We are all ambassadors for our brand, and together we make up the Pandora community.
Inclusivity and diversity are essential parts of the Pandora brand. Our strategy aims to secure an inclusive workplace for all employees, gender parity in leadership and reflect societal diversity in our customer engagement.