account manager

The Account Manager is responsible for managing and developing service accounts by building strong customer relationships and delivering proactive and reactive support. The role focuses on enhancing customer value, reducing cancellations, and driving growth in service sales across all business lines (O, T, MOD/BEX R). Additionally, the Account Manager collaborates closely with MOD/BEX R Sales Representatives to accelerate lead generation and identify cross-selling opportunities, ensuring sustainable business development and customer satisfaction.

Key Responsibilities

• Build and maintain long-term customer relationships, ensuring trust and satisfaction.

• Protect and grow the portfolio by reducing cancellations and minimizing renegotiation impact.

• Leverage deep knowledge of Otis Service Business to collaborate with branch teams and deliver optimal solutions that maximize customer value.

• Drive service sales growth across all business lines (O, T, MOD/BEX R) by identifying opportunities and creating customer needs.

• Promote Otis One solutions, generating incremental subscriptions and enhancing digital engagement.

• Understand maintenance services, strategies, and procedures, including contracts, competitive advantages, CRM tools, RTV processes, and market dynamics.

• Manage annual price increase processes effectively and transparently.

• Make independent decisions and close deals in compliance with company policies.

• Act as a role model for Otis Absolutes, demonstrating integrity and commitment in all actions and fostering a positive team environment.

• Collaborate cross-functionally to ensure seamless execution and customer satisfaction.

Qualifications & Skills

• Bachelor’s degree in Business, Engineering, or a related field.

• Fluency in Greek and English (additional languages are a plus).

• Proven commercial and negotiation expertise, with the ability to close deals effectively.

• Previous experience in an international or matrix organization is highly desirable.

• Analytical thinking, able to interpret data and identify growth opportunities.

• Ability to manage complex accounts, including contract renewals, pricing strategies, and upselling opportunities.

• Customer-centric approach, ensuring exceptional service and satisfaction.

• Strong interpersonal and communication skills to build trust and maintain long-term customer relationships.

• Results-oriented mindset, consistently focused on achieving and exceeding business objectives.

• Team player, capable of collaborating across functions to deliver seamless customer solutions.

• Proficiency in CRM systems and MS Office tools, with strong organizational and planning skills.

What We Offer

• A long-term employment opportunity with the global leader in elevator and escalator solutions.

• Competitive compensation aligned with local market standards.

• Comprehensive training in technical knowledge, sales processes, and soft skills.

• A collaborative and supportive work environment with access to experienced mentors.

• Flexible working hours and remote work options to support work-life integration.