senior advanced it service support engineer

OpenBet is looking for a Senior Service Desk Support Engineer to join one of our teams as we continue to work on the next generation of online sports betting platforms.

These are just some of the tasks you may work on as a Senior Service Desk Support Engineer at OpenBet.

• Provide 2nd / 3rd level remote or face to face IT support services, according to the defined IT Service Catalogue, acting as an interface between the IT department and user community.
• Act as a Subject Matter Expert for End-User IT Support, including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
• Installation, routine maintenance and management of end-user computing devices (desktop, notebook, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management and security tools.
• Perform the IT Induction to newcomers.
• Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community.
• Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management.

If you are the right candidate for us you will be able to demonstrate: 

• Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware and relevant System Administration (Windows OS / Ubuntu / Mac OS) / Service Desk experience.
• ITIL Certification.
• Certifications in technology fields (e.g. Microsoft, CISCO, CompTIA etc.)
• Solid experience with of PC hardware and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections).
• Excellent oral and written communication skills, including fluency in oral and written English.

Why would you enjoy working with us at OpenBet?

• Competitive benefits, including pension plan and private insurance for you and your family as well as extra leave days for volunteering and other purposes.
• The opportunity to work within a truly international Company, offering diversity and global opportunities, within a people-friendly culture.
• A wide palette of training opportunities and internal and external learning sources, from onboarding to on-the-job training by our subject matter experts.
• Hybrid working model with 2 days per week in the office. Enjoy a relaxed yet highly professional environment with excellent facilities available, including an on-site canteen, gym, showers and entertainment options like video, board, and electronic sports games as well as a lending library.
• Join group events, to celebrate newcomers, share meals and show off our sports talents in company tournaments (basketball, football, table tennis, and others!).