team leader, front office | one&only aesthesis,athens (9926)
Oct 7, 2026 · One&Only Resorts
What you'll do
- Lead and support Front Office employees, setting performance standards and monitoring performance
- Build trust, cooperation and respect among team members while leading by example
- Supervise Front Office Agents and cover their duties when required
- Conduct regular employee training and provide coaching and mentoring
- Ensure staffing coverage aligns with hotel occupancy
- Check Front Office LQA, Forbes and hotel policy standards regularly
- Provide immediate guest assistance and deliver high-quality customer service
- Handle complaints, disputes and conflicts while supporting guest satisfaction and retention
- Record guest issues, follow up on complaints and discuss them with the team
- Gather guest feedback and preferences, communicate them to relevant departments and act accordingly
- Maintain a visible presence in public areas during peak times
- Coordinate with hotel departments to support efficient operations and resolve issues
- Ensure compliance with Front Office policies, standards and procedures
- Support the implementation of the upselling program
- Assign rooms according to booked category and guest preferences
- Ensure passport data is collected during guest check-in and registration
- Maintain knowledge of room types, rates, discounts and rate policies
- Cover night Front Office shifts and perform Front Desk, Guest Relations, Guest Services or Butler duties when needed
Key requirements
- 2+ years' experience
- Front Office operations, Hotel standards compliance and Reservations
- Customer service, Complaint resolution and Upselling
- Leadership, Interpersonal communication and Coaching and mentoring
- Employee training and Written and oral communication
- English language proficiency
- Microsoft Office, Opera and Computer and typing skills
- Hospitality Managementpreferred
Benefits
- Competitive salary and benefits package.
- Private health insurance.
- Exclusive discounts at partner businesses.
About the job
Key Duties and Responsibilities Managing employees - Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example; - Encourage and build mutual trust, respect, and…
About the company
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.
About the company
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.