supervisor, it (15485)

As an IT Supervisor, you will play a crucial role in ensuring the smooth operation of our IT systems, supporting daily technology functions, and assisting with IT projects. This is a hands-on role, reporting to the IT Manager, requiring a proactive approach to troubleshooting, system management, and team coordination.

Key Responsibilities

•   Assist in managing and maintaining the hotel’s IT infrastructure, including network systems, servers, and security protocols.

•   Provide hands-on technical support to all departments, ensuring minimal disruption to operations.

•   Monitor and troubleshoot issues related to Microsoft 365, Azure, Intune, Cisco, VMware, Active Directory, Opera, and MicroSymphony.

•   Manage system updates, backups, and security protocols to ensure data integrity and compliance.

•   Work closely with vendors and IT partners to maintain, upgrade, and optimize IT systems.

•   Train and assist employees in using IT systems efficiently and securely.

•   Support the IT Manager in planning and executing IT projects and improvements.

•   Ensure compliance with IT policies, cybersecurity protocols, and data protection regulations.

Skills, Experience & Qualifications

•   A degree or diploma in Information Technology, Computer Science, or a related field.

•   Minimum 3 years of experience in an IT support or supervisory role, in the hospitality industry.

•   Hands-on experience with: 

o   Microsoft 365, Azure, and Intune

o   Cisco networking and VMware

o   Active Directory user and group management

o   Opera and MicroSymphony hotel systems

•   Strong troubleshooting skills and the ability to resolve technical issues efficiently.

•   Ability to work in a fast-paced environment and manage multiple priorities.

•   Strong communication skills in English (Greek is a plus).

•   Certifications such as CCNA or Microsoft (MCP, MCSA, or Azure-related) are highly desirable.

What We Offer

•   A dynamic and collaborative work environment in a world-class luxury resort.

•   Career growth opportunities within One&Only Resorts.

•   Continuous training and professional development.

•   Competitive salary and benefits package.

•   Private health insurance.

•   Exclusive discounts at partner businesses.