spa therapist, guerlain spa | one&only aesthesis, athens (8244)

The Spa Therapists at One & Only Aesthesis, Guerlain Spa, are responsible for delivering exceptional treatments to guests of the spa in line with Guerlain and Hotel brand standards, whilst maintaining excellent five-star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa.

Key Duties and Responsibilities
•    Responsible for achieving retail sales targets as set by the Spa Manager.
•    Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
•    Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
•    Participate in demonstrations/ events as required.
•    Ensure that daily sales figures are accurately recorded.
•    Perform all treatments at an exceptional standard, as per the Guerlain protocols and standards taught in training, whilst tailoring to the client’s specific needs.
•    Update own knowledge of products and treatment brand standards, outside of formal training by Guerlain and Head Therapist. 
•    Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified. 
•    Protect the guest experience by moving quietly around the treatment room and in corridors. 
•    Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
•    Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
•    Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the SPA Manager/Director of Wellness.
•    Maintain the highest standard of guest services by following Guerlain protocols and displaying genuine care and attention to detail.
•    Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
•    Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
•    Report any guest complaints to the SPA Manager/Director of Wellness so that they can be handled promptly and effectively. 
•    Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
•    Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following Guerlain protocols. 
•    Day-to-day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
•    Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.  
•    Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
•    Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities. 
•    Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director. 
•    Always be punctual and prepared in advance of treatments.
•    Support all departments in the spa including covering reception and spa attendant duties as and when required.
•    Must adhere to training as set down by the Head Therapist and attend all training courses as deemed necessary.
•    To assist with any other duties as required by the Director or another member of the management team.

Skills, Experience & Educational Requirements
•    Certification by a recognized institute
•    Minimum of 3 years’ experience in relevant positions.
•    Excellent knowledge of English
•    Excellent communication skills