service delivery specialist- retail services (3668)

Are you passionate about bridging the gap between business needs and technical solutions? Join our team as a Service Delivery Specialist – Retail Services, where you'll play a key role in driving smooth and efficient retail operations. Your goal: to ensure seamless, reliable retail services that enhance the customer experience and support business success.

Your day to day will include:

• Acting as a liaison between Technology, Business, and vendors to support communication, issue resolution, and project approval with clear technical input.

• Designing and implementing PoCs and pilots for new solutions and equipment across OPAP’s Retail Estate.

• Reusing, integrating, and optimizing existing solutions to meet business needs.

• Monitoring performance, identifying risks, and coordinating escalation, maintenance, and troubleshooting.

• Managing bid documentation across all stages: clarifications, analysis, review, and recommendations.

• Translating business needs into technical specifications (SoW) and creating BA artefacts (data flows, user stories, workflows).

• Maintaining BA artefacts, updating user manuals, and delivering end-user training.

• Staying current on market trends and technologies across Retail Terminals, Digital Signage, IoT, cabling, and system integrations.

What you need to succeed: 

• BSc in Computer Engineering, Computer Science, Information Systems, or equivalent

• MSc in a relevant topic is desirable

• 3+ years of experience in business, functional, and technical analysis and implementation of large-scale technology projects within complex business environments (e.g. Gaming, Telecom, Banking, Retail)

• Proven track record of applying technical solutions in large retail networks

• Experience in system integration projects and digital or physical content distribution

• Innovative thinking with flexibility and adaptability to changing requirements and priorities

• Very good presentation and communication skills

• Strong customer and business focus

• High achiever with a results-oriented mentality

• Strong teamwork and cooperation skills

What’s in it for you?

• An award-winning working environment 🚀

• State of the art facilities including gym & restaurant 🏢

• Hybrid working model 💻

• Competitive salary package and bonus scheme 💸

• Health insurance coverage & Pension Plan 🙏

• Monthly food allowance 🍴

• Continuous learning with classroom/digital trainings by OpapAcademy 🎓

• Internal Career Opportunities 💼

• Well-Being Activities 💪

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you!