About the job
Your day to day will include:
- Monitoring the daily performance and operation of systems, terminals, retail equipment, and network infrastructure to resolve issues and minimize downtime
- Handling technical problems reported via OPAP ITSM and coordinating with vendors to resolve issues in gaming, betting apps, and communication circuits
- Executing Central Information Systems operations using scripts or command line to ensure smooth gaming and betting platform functionality
- Addressing hardware and platform-related issues raised by OPAP corporate operations, prioritizing and resolving them per established processes
- Escalating incidents when necessary, assisting in investigations to reduce downtime, and keeping users updated on procedures
- Maintaining documentation and incident reports, including problem details and resolutions, to prevent future issues
- Coordinating technical issue resolution by mentoring junior engineers in incident management tasks
- Identifying missing IT Operations processes and taking initiative in drafting, communicating, and improving them, including automating existing TOC processes through applications/scripts
What you need to succeed:
- BSc in Computer Science or Information Technology
- 4+ years of working experience in a customer support field, preferably technical
- Help-desk exposure in the provision within a corporate environment
- Knowledge of the practices, processes and general standards for the end-user technical support
- Familiarity with ticketing systems and/or monitoring tools
- Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms
- Effective communication and good team player with strong customer service culture
- Excellent organizational skills and prioritization skills
- Excellent written and oral communication skills both in Greek and English
- Availability to work on shifts 24/7/52
What’s in it for you?
- An award-winning working environment 🚀
- State of the art facilities including gym & restaurant 🏢
- Hybrid working model 💻
- Competitive salary package and bonus scheme 💸
- Health insurance coverage & Pension Plan 🙏
- Monthly food allowance 🍴
- Continuous learning with classroom/digital trainings by OpapAcademy 🎓
- Internal Career Opportunities 💼
- Well-Being Activities 💪
OPAP Group is an equal opportunity employer
Sector
Πληροφορική
Workplace Type
Hybrid
Employment Type
Permanent
Work Type
Full Time
About the company
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.
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