head of digital experiences (3701)

As the Head of Digital Experiences, you will lead and align cross-functional digital experience teams to define, elevate, and ensure the delivery of seamless, data-informed, and customer-centric digital journeys across all commercial initiatives, while ensuring compliance with respective regulatory and compliance frameworks. 

Your day to day will include:

• Shaping and implementing the digital experience strategy across all channels, aligning with business goals and customer expectations

• Designing and optimizing customer journeys and product experiences, ensuring usability, accessibility, and operational excellence across digital touchpoints

• Collaborating with CX, Marketing, and Communications teams to deliver integrated and engaging digital propositions

• Monitoring digital experience KPIs and leveraging UX research, analytics, SEO, and data-driven insights to drive continuous improvement

• Leading the execution of the digital engagement roadmap, including corporate websites, infotainment platforms, and gamification tools

• Managing vendors, budgets, and contracts to ensure efficient delivery and high-quality outcomes

• Coaching and supporting your team, fostering skill development, goal achievement, and a strong digital culture

• Staying ahead of global trends and best practices and evaluating new technologies and approaches for potential adoption at OPAP

What you need to succeed:

• BSc in Digital Marketing, Design, Business Administration, Computer Science, or a related field

• MSc Degree in relevant discipline

• 10+ years in digital experience leadership, with prior responsibility for multi-disciplinary teams in UX, research, analytics, or digital product design

• Strong expertise in UX strategy, digital analytics, SEO, and agile methodologies, with a strategic mindset and hands-on understanding of digital product lifecycles and customer journeys

• Proven ability to influence stakeholders and drive organizational change, aligning teams and embedding customer experience into go-to-market strategies

• Customer-first and innovation-driven approach, with creative thinking and adaptability to evolving business needs

• Excellent leadership, communication, and collaboration skills, with the ability to engage effectively across all levels, including executive stakeholders

• Highly organized and detail-oriented, with the ability to manage multiple projects under pressure and deliver within tight deadlines

• Fluent in English

What’s in it for you?

• An award-winning working environment 🚀

• State of the art facilities including gym & restaurant 🏢

• Hybrid working model 💻

• Competitive salary package and bonus scheme 💸

• Health insurance coverage & Pension Plan 🙏

• Monthly food allowance 🍴

• Continuous learning with classroom/digital trainings by OpapAcademy 🎓

• Internal Career Opportunities 💼

• Well-Being Activities 💪