About the job
As the Corporate IT Support Manager, you will play a key role in delivering exceptional technical support services to corporate users. You will drive the development of strategies, processes, and solutions to enhance IT service quality, optimize operations, and ensure alignment with organizational objectives.
Your day to day will include:
• Overseeing daily service desk operations, ensuring efficient support for corporate users and maintaining high technical assistance standards
• Providing prioritized support to VIP users, including executives, resolving issues swiftly and discreetly
• Managing and maintaining audio and video equipment in meeting rooms, ensuring functionality and providing immediate support during meetings
• Suggesting and implementing IT support policies and strategies that align with organizational goals to improve service delivery
• Ensuring that all necessary inventories for licenses and user space hardware (laptop, desktop, various hardware) are in place and fully updated
• Analyzing KPIs and SLAs to identify areas for improvement, collecting user feedback, and implementing process enhancements
• Developing and delivering trainings to enhance corporate users’ IT resource utilization
• Providing leadership and coaching to team members, supporting their skill development and achievement of objectives
What you need to succeed:
• BSc in Computer Science or IT Systems Management
• 8+ years of hands-on experience in the management of operating and systems and database
• Hands-on experience in the management and issues resolution of user’s operating systems
• Proven people management experience
• Experience in related hardware inventory and management
• Excellent knowledge of using Microsoft or macOS operating systems
• Strong analytical, problem-solving, and organizational skills
• Detail-oriented, with a high level of accuracy and a methodical approach
• Strong communication skills
What’s in it for you?
- An award-winning working environment 🚀
- State of the art facilities including gym & restaurant 🏢
- Hybrid working model 💻
- Competitive salary package and bonus scheme 💸
- Health insurance coverage & Pension Plan 🙏
- Monthly food allowance 🍴
- Continuous learning with classroom/digital trainings by OpapAcademy 🎓
- Internal Career Opportunities 💼
- Well-Being Activities 💪
OPAP Group is an equal opportunity employer
Does this sound like you? If yes, we would love to meet you!
Πληροφορική
On Site
Permanent
Full Time
About the company
OPAP is the leading gaming company in Greece and one of the most renowned in its industry worldwide. Founded in 1958, the company holds the exclusive rights to the operation and management of numerical lotteries, sports betting games, horseracing mutual betting, lotteries, instant win games and video lottery terminals (VLTs) in Greece. Moreover, OPAP holds a leading position in the sector in terms of embedding the global Responsible Gaming principles in its operations.
Our vision is to establish OPAP as a world-class gaming entertainment company. Long-term strategic priorities focusing on customers, people, network, products and digital-technology capabilities have been established and placed at the center of actions towards the realization of the vision.
In this framework, OPAP has set out its own set of Core Values: Fun, Dynamic, Passionate and Fair. These values shape a single culture across the organization, guiding the behavior of every member of the OPAP Team and contributing to the successful implementation of the company’s strategy. In 2018, 2019 and 2020 OPAP was recognized as one of the Best Workplaces in Greece.
Moreover, OPAP holds a prominent position among corporate social champions in Greece. Through its extensive Corporate Responsibility program, which focuses on Health, Sports and Employment, the company supports Greek society in practice.
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