ecommerce product senior specialist

If you join us in the role of eCommerce Product Senior Specialist, this is what you can expect from us:

• Attractive salary and an overall competitive package 
• Pension Plan
• Medical Plan (Life & Health Insurance) for you and your dependents 
• Annual Check Up 
• Ticket Restaurant Vouchers 
• Hybrid way of working
• Equipment needed for the role
• Company Blood Bank
• Corporate Events

The Role

Our team is building a new e-commerce platform and experience for our customers. We aim to offer this new solution to customers in a way that drives towards our longer term plans while adding value and data lead insight from the start.

We are looking for a flexible and versatile eCommerce Product Senior Specialist to support business objectives, lead acquisition, cross-selling, provide sales support, and advance brand awareness and consideration. 

There is a real mix of greenfield technology, continuous delivery, and customer facing discovery work to drive. But most importantly, it is about our customers (merchants and developers).

Responsibilities:

• Develop the overall e-commerce marketing strategy, working with relevant stakeholders, in line with broader company objectives
• Shape, build and maintain the product roadmap, paying particular attention to the needs of our different customers and using real data (both qualitative and quantitative) to guide the prioritisation and solutions.
• Drive the process to scope detailed product requirements and prioritise key platform capabilities and features successfully.
• Work alongside Engineering, with Group e-Comm & Group Marketing, sales, IT, project managers, marketing, developers and external influencers and agencies to break the roadmap into outcomes and deliver using an iterative test & learn approach.
• Know your customers and their problems. Truly understand our user segments and their wants, needs and pain points to lead an outcome-driven approach to product development.
• Define and monitor KPIs and prove incremental value of work delivered by the team and drive decision making.
• Lead and inspire a cross functional development team to deliver great work with a mission and vision that everyone buys into.

About you

• You LOVE product. You love taking things apart, putting them back together, discovering problems and debating features. You are intrigued by juicy product problems in search of elegant, simple solutions. You have an agile mindset and love to learn. You are quick to recognise failures and pivot the product based on learnings. You have excellent attention to detail, both written and numerical and have a commitment to quality.
• You’re technically strong. You have a track record of successful delivery in a technical role. You’re able to discuss and translate complex technical capabilities and constraints and turn them into plain English and you can own and guide the improvement of technical capabilities. You can understand both customer needs and the technical architecture of the platforms and you’re able to identify and track key metrics to ensure that your products meet critical service levels.
• You’re customer-centric. Real, actionable customer insights rock your world. You value user research and actively seek out opportunities to understand your users better, identifying customer needs and solving real problems. You are positive, empathetic and persistently patient.
• You love building and strategizing. Your perfect week might include a user story mapping session; deep diving for insights in your data; discussing with stakeholders the perfect balance of optimisation and innovation; reviewing and signing off stories and celebrating wins with cake! 
• You can joust with the best of them. You understand data flows, can converse with architects and engineers on the limitations of approaches, talk ‘discovery’ with our Designers and Researchers and can spot a bad smell from a mile away. 
• You are highly self motivated. You have a real hunger to deliver customer excellence and ‘imagine it better’ for the customer internally and externally. You are able to work with minimal supervision and direction

The person we are looking for:

• 5+ years of experience in Marketing roles. 
• Bachelor's and/or master’s degree
• B2B & B2C experience and an understanding of the unique needs of businesses over consumers. Previous working experience within PayTech organizations will be considered as an asset. 
• Experience in eCommerce, Product Management, Order Management, Site Merchandising, Analytics, Customer Research
• Have a successful track record in tech marketing to a business audience
• Proficiency in user experience and design principles
• Familiarity with merchants’ technology stacks - ecommerce platforms, payment gateways or order management systems
• Highly motivated self-starter able to work with minimal supervision and direction
• Ability to context switch easily from technology, operations, research techniques, design best practices, short term team focuses, longer team opportunities etc
• Strong data skills across qualitative and quantitative data. Test, measure and learn approach to Product development
• Great storyteller who can bring people on the journey and inspire them
• Strong stakeholder management skills and experience
• Excellent command of English & Greek language.
• Experience in working in an agile, cross functional development team, remote or distributed
• Lives and breathes the Nexi values bringing enthusiasm and positivity to every problem

Additional skills and experience that would make you stand out:

• Flexible and tenacious personality with a positive “can do” attitude and with a determination to succeed in a challenging and competitive environment. 
• Strategic & hands-on- From developing a relevant strategy for the market to delivering impactful programs that works
• Advanced communication skills, competence as a proofreader with an eye for detail
• Collaborative nature and team player- a desire to work in a multicultural environment
• Demonstrated ability to take initiative, think ahead, engage proactively, and make great things happen