it service operations engineer

If you join us in the role of Service Operations Engineer this is what you can expect from us:

• Hybrid way of working
• Transportation buses
• Medical Plan (Life & Health insurance)
• Annual Check Up 
• Direct Medical Assistance 
• Equipment needed for the role

About your future role 

Before you start working in our Service Operations Team department, you will go through well-structured education that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Athens and you will be part of our talented Service Operations Team.

Your key responsibilities in this role will be to

• Run the production environment by monitoring availability, response time and volume processed and taking a holistic view of system health
• Build software and systems to automate the management of the platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Provide primary operational support and engineering for multiple large-scale distributed software applications
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives

What makes you the best person for this job? 

As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role

• Bachelor’s degree (or equivalent) in computer science or related discipline
• 3 or more years of related technical experience as an Application Engineer, System Administrator or in a comparable function
• Experience in Linux, Unix Shell, server software such as Apache, JBoss, Tomcat and relational DBMS such as Oracle or MySQL.
• Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• Knowledge of distributed streaming platforms such as Kafka or Redis, as well as dynamic resource management frameworks will be considered an asset
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Excellent written and oral communication skills both in Greek and English

Additional skills and experience that would make you stand out

• Ability to support complex business projects 
• Working under minimum supervision 
• Working effectively with others in a team environment while enhancing a positive atmosphere 
• Ability to quickly learn new technologies and effectively apply them in varied environments 
• Strong communication and customer service skills, including effective follow-up and the proven ability to recommend and describe technical options for varied customer requirements is essential. 
• Attention to detail and strong analytical skills 
• Providing direction, training, and technical guidance on complex issues 
• Ability to learn quickly and understand internal business processes / functions 
• Previous success in technical engineering
• Collaborate and communicate asynchronously
• Document all the things so you don’t need to learn the same thing twice 
• Coding experience beyond simple scripts