boutique assistant manager, nespresso retail

Main responsibilities of the role are to manage diverse teams, built trust, lead and motivate the team. Adapt to the Nespresso Operations Standards and Values and ensure they are properly applied and provide a unique Customer Experience. All these will help you to achieve both sales and qualitative Boutique and Business KPI’s.

Position snapshot

Nestlé Nespresso Retail - Boutique, Athens, Greece

Reporting to: Boutique Manager

Contract: permanent

Position summary

Main responsibilities of the role are to manage diverse teams, built trust, lead and motivate the team. Adapt to the Nespresso Operations Standards and Values and ensure they are properly applied and provide a unique Customer Experience. All these will help you to achieve both sales and qualitative Boutique and Business KPI’s.

A day in the life …

• Welcome the customers and identify their needs
• Act as an enthusiastic ambassador for Nespresso
• Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
• Lead and motivate the team, ensuring the development of staff potential
• Train, mentor and offer constructive feedback to the team
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience
• Train and ensure the seamless integration of the new employees
• Develop and guide the store team to achieve sales and KPI goals
• Is aware of Nestlé Nespresso Safety Standards and ensures that they are met in the stores when interacting with clients
• Identify and solve issues in and can-do mindset
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What makes you successful

• University Degree or equivalent qualification
• 1-2 years' experience in people management
• Proven experience in an up-market Boutique or luxury environment
• Respect Nespresso guidelines and standards procedures
• Flexible working in shifts (morning, evening, weekends, special holidays)
• Dynamic, service oriented and curious personality
• Strong communication skills and ability to motivate the team
• Numerical and analytical knowledge to monitor KPIs
• Good knowledge of Microsoft Office
• Fluency in Greek and English, written and oral

Why you should apply

Enjoy the wide range of Nestlé benefits such as:

• competitive salary & performance bonus,
• meal vouchers
• comprehensive Pension, Health Care & Life Insurance programs
• increased Parental leaves for both caregivers and Baby Support plan
• Flexible Work policy
• Wellbeing and Recognition days off
• “Bring Your Pet At Work” & Pet Support plan
• free car parking
• in-house restaurant and mini market
• participation to health and wellness activities and much more

Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries 

Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey 

Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries 

Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level 

Your application journey 

Join us on an exciting application journey! Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion. 

Nestlé embraces inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email: [email protected]

Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say “yes” to WhatsApp notifications. 

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together

At Nespresso, we believe in using coffee as a force for good, shaping lives and landscapes for the better. We strive to provide an exceptional customer experience by caring for each other, our suppliers, farmers, and the communities we work with. Our values of Inspire, Care, Act, and iNnovate guide our interactions and shape our world. Join the Nespresso team and unlock your full potential.