Jobily
front office manager
About the job
Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.
Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.
Key Responsibilities
Oversee and coordinate day-to day Front Office operations (Reception, Guest Relations, Night Audit).
Ensure excellent guest service throughout arrival, stay, and departure.
Monitor KPIs, budgets, daily financial transactions, and reports.
Lead, train, and evaluate the Front Office team, preparing work schedules.
Handle guest complaints, feedback, and online reviews with professionalism.
Ensure compliance with company policies, safety, and quality standards.
Collaborate with Housekeeping, Maintenance, Reservations, and Guest Experience.
Requirements
Degree or Diploma in Hospitality Management or related field
At least 3 years of experience in a front office management position in a 5-star hotel
Strong leadership and training skills to ensure team development
Excellent proficiency in English, knowledge of a second language is a plus
Proficient in hotel management software (preferably Opera) and Microsoft Office Suite
Exceptional customer service skills with a focus on guest satisfaction
Strong problem-solving abilities and the ability to work under pressure
Excellent communication and interpersonal skills
Attention to detail and exceptional organizational skills
Flexibility in scheduling and the willingness to handle diverse situations
Benefits
A salary that makes Mondays better – Competitive pay for your awesomeness.
Training that’s anything but boring – On-the-job learning and workshops to keep you sharp.
Grow while you glow – Opportunities for professional development at every step.
Live the destination, not just the job – discover new places with accommodation provided.
Daily treats – Enjoy delicious meals in our staff restaurant.
Access special hotel rates worldwide – exclusively for our team members.
Winter Work Abroad – explore exciting hotel career opportunities.
But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:
Teamwork – Together, we are always stronger!
Integrity – Do the right thing, even when no one is watching!
Respect – We value every voice and believe that every idea matters!
Kindness – A smile can change someone’s day!
Creativity – We approach challenges with imagination and an innovative spirit!
Turn your passion into a career!
We are an equal opportunities employer – All applications will be considered as confidential.
Only suitable candidates will be contacted.
About the company
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.
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front office manager
NUMO Hotels & Resorts
Ιεράπετρα
Ιεράπετρα
On Site
Τουρισμός / Ξενοδοχεία
Seasonal
Full Time
About the job
Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.
Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.
Key Responsibilities
Oversee and coordinate day-to day Front Office operations (Reception, Guest Relations, Night Audit).
Ensure excellent guest service throughout arrival, stay, and departure.
Monitor KPIs, budgets, daily financial transactions, and reports.
Lead, train, and evaluate the Front Office team, preparing work schedules.
Handle guest complaints, feedback, and online reviews with professionalism.
Ensure compliance with company policies, safety, and quality standards.
Collaborate with Housekeeping, Maintenance, Reservations, and Guest Experience.
Requirements
Degree or Diploma in Hospitality Management or related field
At least 3 years of experience in a front office management position in a 5-star hotel
Strong leadership and training skills to ensure team development
Excellent proficiency in English, knowledge of a second language is a plus
Proficient in hotel management software (preferably Opera) and Microsoft Office Suite
Exceptional customer service skills with a focus on guest satisfaction
Strong problem-solving abilities and the ability to work under pressure
Excellent communication and interpersonal skills
Attention to detail and exceptional organizational skills
Flexibility in scheduling and the willingness to handle diverse situations
Benefits
A salary that makes Mondays better – Competitive pay for your awesomeness.
Training that’s anything but boring – On-the-job learning and workshops to keep you sharp.
Grow while you glow – Opportunities for professional development at every step.
Live the destination, not just the job – discover new places with accommodation provided.
Daily treats – Enjoy delicious meals in our staff restaurant.
Access special hotel rates worldwide – exclusively for our team members.
Winter Work Abroad – explore exciting hotel career opportunities.
But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:
Teamwork – Together, we are always stronger!
Integrity – Do the right thing, even when no one is watching!
Respect – We value every voice and believe that every idea matters!
Kindness – A smile can change someone’s day!
Creativity – We approach challenges with imagination and an innovative spirit!
Turn your passion into a career!
We are an equal opportunities employer – All applications will be considered as confidential.
Only suitable candidates will be contacted.
On Site
Τουρισμός / Ξενοδοχεία
Seasonal
Full Time
About the company
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.