front office agent

What’s expected

• Welcoming and greeting guests providing a friendly, efficient and courteous service.
• Managing all the necessary procedures during arrival and departure of the guests.
• Providing information to guests in regards of the hotel facilities, events and services.
• Handling telephone calls, emails or personal client’s requests.
• Working closely with all departments and ensure guests satisfaction at all times.
• Effectively handling guests’ feedback, comments or complaints.
• Keep a high level of personal grooming standards and appearance.

What’s Needed

• Degree or Diploma in Hospitality/Tourism would be an advantage
• Proven experience as Front Office Agent in a 5* luxury hotel
• Excellent knowledge of Opera PMS
• Fluency in English and in a second foreign language

What we offer

• A salary that makes Mondays better – Competitive pay for your awesomeness.
• Training that’s anything but boring – On-the-job learning and workshops to keep you sharp.
• Grow while you glow – Opportunities for professional development at every step.
• Live the resort life – We’ve got accommodation sorted if needed.
• Daily treats – Enjoy delicious meals in our staff restaurant.
• Take advantage of exclusive employee discounts on hotel stays worldwide, made possible through our partnership with a leading international hotel chain.
• Work the Winter Abroad – Ready for a new adventure? Discover exciting career programs made possible through our partnership.

But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:

• Teamwork – We’re stronger together!
• Integrity – Do the right thing, even when no one is watching!
• Respect – We honor all voices, and every idea counts!
• Kindness – A smile goes a long way!
• Creativity – If you can think outside the box and color outside the lines, you’re our kind of person!

It’ shouldn’t be just a job, it should be a lifestyle!

We are an equal opportunities employer – All applications will be considered as

confidential.

Only suitable candidates will be contacted.