it service continuity analyst

NTT Data Greece team is looking for an IT Service Continuity Analyst in Athens to work with our clients in the European public sector.

Your role:

• Developing, implementing, and maintaining IT service continuity plans that align with business objectives and regulatory requirements.

• Conducting risk assessments to identify threats to service continuity and developing mitigation strategies.

• Designing and coordinating disaster recovery (DR) plans, including regular testing and drills to ensure readiness.

• Managing and coordinating responses to IT service disruptions, ensuring timely resolution and incorporating lessons learned into future planning.

• Performing business impact analyses (BIA) to prioritize recovery efforts based on service criticality.

• Collaborating with IT teams, business units, and external partners to ensure continuity plans are integrated and effective.

• Maintaining detailed documentation of continuity plans, procedures, and incident reports.

• Providing regular updates and reports to senior management on the status of service continuity efforts.

• Developing and delivering training and awareness programs to promote a culture of resilience across the organization.

• Ensuring compliance with relevant regulations and industry standards related to service continuity and disaster recovery.

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program.

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA Greece

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

Meal vouchers of 120€ per month (x12)

Corporate mobile phone: subscription & device

Teleworking equipment allowance

Udemy Account

Access to Open Up mental health service 

28 days of paid annual leave consisting of your legal holidays and compensation days

Your profile:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Preferred certifications: CBCP, ITIL, CISSP, or equivalent.

• 5+ years of experience in service continuity, disaster recovery, or a related field.

• Strong understanding of IT infrastructure, including networks, servers, storage, virtualization, and cloud technologies.

• Experience conducting risk assessments and developing mitigation strategies using recognized frameworks.

• Proven experience in disaster recovery planning, testing, and execution.

• Solid incident management skills with the ability to coordinate response efforts during crises.

• Excellent analytical and problem-solving abilities, especially in conducting BIAs and prioritizing recovery.

• Proficiency in project management methodologies and tools.

• Knowledge of compliance standards and regulatory requirements related to IT continuity and DR.

• You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).