it change, release, problem and incident leader

NTT Data Greece team is looking for an IT Change, Release, Problem and Incident Leader in Athens to work with our clients in the European public sector.

Your role:

• Manage the end-to-end change process (normal, standard, and emergency changes). 

• Chair the Change Advisory Board (CAB) and ensure timely review and approval of change requests. 

• Evaluate change requests for risk, impact, and resource requirements. 

• Coordinate with stakeholders to ensure change readiness and proper communication. 

• Ensure that changes are implemented on schedule, within scope, and with minimal disruption. 

• Maintain and improve the Change Management process, policies, and documentation. 

• Collaborate with Release Management, Configuration Management, and Incident Management teams. 

• Monitor and report on change success rates, backout plans, and post-implementation reviews. 

• Ensure compliance with ITIL best practices and organizational standards.

• Manage the release calendar and coordinate release activities.

• Ensure releases align with client objectives and expectations.

• Follow-up on all IT incidents reported by users.

• Ensure that incidents are resolved within the defined service level agreements (SLAs) and keep stakeholders informed about the status of incidents.

• Collaborate with IT teams to identify and address underlying causes of recurring incidents or problems to prevent future occurrences and improve overall service reliability.  

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA Greece

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

Meal vouchers of 120€ per month (x12)

Corporate mobile phone: subscription & device

Udemy Account

Access to Open Up mental health service 

28 days of paid annual leave consisting of your legal holidays and compensation days

Your Profile: 

• Bachelor’s or Master’s degree in Information Technology, Business, or a related field. 

• Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC). 

• 7+ years of experience in IT project/programme management. 

• Proven experience (5+ years) in Change, Release, Problem and Incident Management within IT service environments. 

• ITIL v4 Foundation (or higher) certification required. 

• Strong understanding of ITSM tools (e.g., ServiceNow, BMC Remedy). 

• Proven track record of delivering large-scale IT programmes. 

• Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe). 

• Excellent leadership, communication, and stakeholder management skills. 

• Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet. 

• Ability to manage budgets, contracts, and vendor relationships. 

• Excellent analytical, organizational, and communication skills. 

• Ability to manage multiple priorities and stakeholders in a dynamic environment. 

• Experience in CAB facilitation and risk assessment.

• You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).

 Nice to have: 

• Experience in public sector IT operations or framework contracts. 

• Familiarity with DevSecOps, Agile, or Cloud transformation projects. 

• Knowledge of compliance and audit requirements in regulated environments.