configuration management lead

NTT Data Greece team is looking for a Configuration Management Lead in Athens to work with our clients in the European public sector.

The Configuration Management Lead is responsible for overseeing and maintaining the configuration management processes across software, hardware, and systems within an organization. This role ensures consistency, compliance, and integrity of configurations throughout the lifecycle of IT assets and projects.

The role:

• Leading the configuration management process to ensure accurate and up-to-date configuration information across IT infrastructure.

• Providing support transition activities like testing and deployment while maintaining the integrity of configuration items (CIs) throughout their lifecycle.

• Developing, implementing, and maintaining the configuration management process.

• Providing configuration data to support transition activities such as testing and deployment.

• Identifying and documenting configuration items and their relationships.

• Managing changes to configuration items, ensuring proper documentation and approvals.

• Maintaining records of configuration item status, version history, and change logs.

• Conducting audits and verifications to ensure data accuracy and completeness.

• Collaborating with IT teams to align configuration management with development, testing, and deployment activities.

• Driving continuous improvement by optimizing configuration management processes.

• Maintaining comprehensive documentation of configuration processes, procedures, and records.

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

Wear casual clothing, decide your working hours and enjoy our hybrid working model

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA Greece

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

Meal vouchers of 120€ per month (x12)

Corporate mobile phone: subscription & device

Teleworking equipment allowance

Udemy Account

Access to Open Up mental health service 

28 days of paid annual leave consisting of your legal holidays and compensation days

Your profile:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or MBA is preferred.

• Minimum 10 years of experience in configuration management or a similar IT infrastructure role.

• DevOps experience, along with Jenkins, Gitlab is highly desirable.

• Deep understanding of configuration management principles and best practices.

• Familiarity with the ITIL framework and service management methodologies.

• Strong analytical and problem-solving skills to optimize configuration processes.

• Excellent communication and interpersonal skills for effective collaboration.

• Ability to work independently while also integrating with cross-functional teams.

• Experience with configuration management tools and software.

• Knowledge of change management and release management processes.

• Certifications such as ITIL, PMP, or other relevant credentials.

• Excellent command of both spoken and written English.

• You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required)

*This role may require flexibility, including shift-based work and on-call responsibilities, depending on operational needs.