aiops engineer

NTT Data Greece team is looking for an AIOps Engineer in Athens to work with our clients in the European public sector.

Your role:

• Designing and implementing automated workflows to enhance system performance and reduce downtime.

• Developing and deploying AI/ML models to predict and prevent IT incidents across Linux, Windows, storage, and backup environments.

• Using tools like Ansible, Puppet, or Chef for configuration management and infrastructure automation.

• Managing and optimizing Linux and Windows servers, as well as storage and backup solutions.

• Implementing and maintaining virtualization platforms such as VMware or Hyper-V.

• Building and maintaining monitoring and alerting systems using tools like Nagios, Prometheus, Splunk, and others.

• Conducting root cause analysis and troubleshooting complex infrastructure issues.

• Implementing AIOps platforms to automate incident detection, correlation, and resolution.

• Managing and optimizing ITSM tools (e.g., ServiceNow, BMC Remedy) and workflows in line with ITIL best practices.

• Ensuring security and compliance through firewalls, encryption, access controls, and regular audits.

• Collaborating with development, operations, and IT teams to support infrastructure needs and deliver resilient services.

• Documenting procedures, configurations, and best practices to support knowledge sharing and operational consistency.

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program.

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA Greece

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

Meal vouchers of 120€ per month (x12)

Corporate mobile phone: subscription & device

Teleworking equipment allowance

Udemy Account

Access to Open Up mental health service 

28 days of paid annual leave consisting of your legal holidays and compensation days

Your profile:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Preferred certifications: CISSP, ITIL, or equivalent.

• 5+ years of experience in IT operations, automation, and AIOps practices.

• Strong experience with Linux and Windows operating systems, including system administration and optimization.

• Proficiency in storage and backup technologies, and experience with virtualization platforms.

• Solid scripting skills using Python, Bash, or similar languages for automation and integration.

• Experience with AI/ML tools and frameworks such as TensorFlow, Scikit-learn, or similar. 

• Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code (IaC) tools like Terraform and Ansible.

• Hands-on experience with monitoring tools (e.g., Nagios, Prometheus, Splunk) and strong troubleshooting capabilities.

• Knowledge of ITSM platforms and workflow optimization, with a solid understanding of ITIL standards

• You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).