spa receptionist

The Spa Receptionist plays a key role in providing exceptional guest service to spa guests. Responsible for managing the spa front desk, the receptionist facilitates smooth operations, handles inquiries, schedules appointments, and ensures guests have a memorable spa experience.

Key Responsibilities:

Guest Services: Greet and welcome spa guests in a friendly and professional manner.

• Provide information about available spa services, treatments, and packages.
• Assist guests in selecting appropriate services based on their preferences and needs.
• Handle inquiries and provide accurate information about spa facilities and policies.

Appointment Scheduling: Schedule spa appointments efficiently, taking into consideration therapist availability and guest preferences.

• Coordinate with spa staff to ensure a seamless scheduling process.
• Confirm appointments and provide reminders to guests as needed.

Check-In and Check-Out:

• Manage the check-in and check-out process for spa guests.
• Ensure accurate and timely processing of payments for spa services.
• Maintain organized records of spa appointments and transactions.

Guest Relations:

• Address guest concerns or issues promptly and professionally.
• Seek feedback from guests to enhance the quality of services.
• Build positive relationships with repeat spa guests.

Administrative Tasks:

• Maintain an organized and tidy spa reception area.
• Manage phone inquiries and direct calls to the appropriate staff.
• Assist in maintaining inventory of spa products and supplies.

Collaboration with Spa Staff:

• Communicate effectively with spa therapists and other staff members.
• Coordinate special requests or requirements from guests with spa staff.

Promotions and Sales:

• Inform guests about current promotions, discounts, and spa packages.
• Actively promote spa services and upsell additional treatments when appropriate.

Compliance and Policies:

• Ensure adherence to spa policies and procedures.
• Stay informed about spa industry trends and updates.

Qualifications:

• Bachelor’s degree or equivalent.
• Proven experience in customer service or a similar role.
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills.
• Strong organizational and multitasking abilities.
• Familiarity with spa services and products.
• Proficient in using spa management software or reservation systems.
• Professional appearance and demeanor.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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