senior loyalty specialist
Metlen
Παιανία
Παιανία
Permanent
Διοίκηση Επιχειρήσεων
On Site
Full Time
About the job
We are currently looking for Senior Loyalty Specialis to join our Customer Value Management Team part of our M Energy Customer Solution Division in our Paiania Offices.
By joining this role, you'll play a crucial role in designing and executing the loyalty strategy, monitoring its effectiveness, and driving customer engagement and retention through innovative initiatives and strong cross-functional collaboration
Your Role Will Encompass:
- Designing and executing a loyalty strategy to ensure operational efficiency and financial success.
- Managing the loyalty budget, evaluating new initiatives for growth, and tracking key financial metrics.
- Collaborating with marketing teams and external partners to enhance loyalty offerings and explore expansion opportunities.
- Analyzing customer data to optimize the loyalty program and improve retention using metrics such as Churn, NPS, and CLTV.
- Coordinating with IT teams and tech vendors to maintain and upgrade the loyalty platform.
- Conducting competitive analysis and proposing strategies to enhance our loyalty program’s market position.
- Tracking relevant KPIs and creating performance dashboards to measure program success and identify areas for improvement.
What you bring to the role:
- Bachelor’s degree in marketing, Business Administration, or related fields.
- 5+ years of experience in CX or related fields, specializing in Loyalty Programs.
- Excellent English skills, both written and spoken.
- Strong data-driven and analytical skills with a focus on behavioral analytics.
- Proven experience in developing customer loyalty propositions that drive satisfaction and value.
- Experience managing Loyalty Programs and understanding customer engagement.
- Strong leadership skills to influence cross-functional teams.
- Proficiency in MS Office; familiarity with CRM and data mining tools is a plus.
- Experience with analytical tools such as SPSS, SAS, Modeler, etc.
Share the same Value Based Behaviors:
- People & Personal growth.
- Results orientation & Safety excellence.
- Collaboration & Trust.
- Empathy & Effective communication.
- Flexibility & Adaptability.
Your Benefits:
- Competitive remuneration package.
- Ticket Restaurant.
- Preferential household electricity plan.
- Group Health Insurance program.
- Pension Plan.
Sector
Διοίκηση Επιχειρήσεων
Workplace Type
On Site
Employment Type
Permanent
Work Type
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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