sales support operator 2484
Metlen
Αττική
Αττική
Permanent
Πωλήσεις / Marketing / Εμπόριο Λιανικής
On Site
Full Time
About the job
We are looking for a Sales Support Specialist to join our team in Athens, Greece.
By joining this role, you ‘ll play a key role in managing client contracts, ensuring seamless execution, and delivering exceptional customer service.
Your role will encompass:
- Overseeing the order management process, including order entry, tracking, and execution.
- Supporting the Sales Manager as the primary contact for clients, providing timely updates on order status, delivery schedules, and addressing any operational issues related to orders and shipments.
- Coordinating with internal departments (Logistics, Cast House Production, Accounting) to ensure smooth order fulfillment and customer satisfaction.
- Contributing to the pricing and invoicing process, including assisting with pricing updates, spot price closures, and the application of hedging strategies.
- Facilitating the contract management, including document preparation, modifications, approvals, customer follow-ups, entering all data in the CRM systems and assisting with the annual contract renewal process to ensure accurate data entry and alignment of contract terms.
- Monitoring stock levels and making recommendations to optimize inventory management and avoid shortages.
- Addressing and resolving customer inquiries, claims, and disputes, ensuring a proactive approach to problem-solving.
- Assisting in reporting and financial tracking, including payment monitoring, credit risk assessment, and financial reconciliations.
What you bring to the role:
- Bachelor's degree in business administration, economics, or a related field.
- Previous experience in Sales Support or a similar role, preferably within a B2B or industrial environment.
- Strong understanding of order management, contract administration, and customer service processes.
- Experience working with CRM and ERP systems for order processing and client management.
- Familiarity with pricing structures, invoicing, and financial tracking.
- Proficiency in MS Office, especially Excel (SAP knowledge is a plus).
- Fluency in English (Italian language skills are a plus).
- Strong organizational and communication skills, with the ability to multitask and collaborate across departments.
Share the same Value Based Behaviors:
- People & Personal growth
- Results orientation & Safety excellence
- Collaboration & Trust
- Empathy & Effective communication
- Flexibility & Adaptability
Your Benefits:
- Competitive remuneration package
- Ticket Restaurant Card
- Group Health Insurance Plan
- Preferential household electricity plan
- Pension Plan
Πωλήσεις / Marketing / Εμπόριο Λιανικής
On Site
Permanent
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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