otj training & quality specialist
Metlen
Παιανία
Παιανία
Fixed Term Contract
Ανθρώπινο Δυναμικό / HR
On Site
Full Time
About the job
We are currently looking for a talented OTJ Training & Quality Specialist (Maternity Cover - 1 year contract) to join our B2C team part of our M Energy Customer Solutions Division in our Paianias Offices.
By joining this role, you will play a vital part in ensuring that Sales Teams acquire the necessary skills and knowledge, while also monitoring and evaluating the quality of work, providing feedback, and driving continuous improvement initiatives
Your role will encompass:
- Performing quality assurance processes to monitor and evaluate employee or partner performance.
- Providing constructive feedback to employees or partners, based on quality evaluations and observations.
- Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices.
- Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans.
- Generating reports to communicate training and quality metrics to the team’s management.
- Implementing improvements and adjustments based on feedback and evaluation outcomes.
- Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities.
What you bring to the role:
- Bachelor’s degree in Education or related fields.
- 1 + years of experience in training, quality assurance or a similar role.
- Proficiency in MS Office.
- Experience in reporting.
- Certifications in training or quality management are a plus.
- Familiarity with CRM systems and evaluation tools.
- Strong understanding of training methodologies and quality assurance processes.
- Excellent presentation and communication skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Strong interpersonal skills and the ability to work collaboratively with various teams.
- A focus on problem-solving and a continuous improvement orientation.
Your Benefits:
- Competitive remuneration package.
- Ticket Restaurant Card.
- Group Health Insurance program.
- Protergia discount on electricity and natural gas bill.
- Pension Plan.
Sector
Ανθρώπινο Δυναμικό / HR
Workplace Type
On Site
Employment Type
Fixed Term Contract
Work Type
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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