customer care agent 2316
Metlen
Παιανία
Παιανία
Permanent
Κέντρο Εξυπηρέτησης / Call Center
On Site
Full Time
About the job
We are currently looking for Customer Care Agent to join our Customer Excellence Team part of our M Energy Customer Solution Division in our Paiania’s Offices.
By joining this role, you'll play a vital part in enhancing the customer experience, building lasting relationships, and providing top-notch support that drives customer loyalty and business growth.
Your role will encompass:
- Manage incoming inquiries through all customer service touch points (inbound call, mails, social media).
- Conduct entries with all the required customer information in the company’s CRM system.
- Handle customer complaints through all touch points in accordance with company procedures.
- Initiate outbound calls within the customer's lifecycle.
- Work in shifts according to Customer Service working hours.
What you bring to the role:
- Ideally 1+ year of experience in a call center; experience in the Energy Sector or Service Provision will be considered an asset.
- Working hours flexibility.
- Fluency in English both written and verbal.
- Excellent communication and negotiation skills.
- Good knowledge of Technology including PCs, software applications, and telephone systems.
Share the same Value Based Behaviors:
- People & Personal growth.
- Results orientation & Safety excellence.
- Collaboration & Trust.
- Empathy & Effective communication.
- Flexibility & Adaptability.
Your Benefits:
- Competitive remuneration package.
- Discount on the household electricity bill.
- Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity
Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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