What you'll do
- Handle inbound and outbound calls
- Identify opportunities within the existing customer base
- Apply retention opportunities to drive winback sales
- Build and strengthen customer relationships to expand and retain the customer base
- Present and promote services that meet customer needs
- Achieve sales targets through winback strategies
Key requirements
- 1+ years' experience
- Sales, cross-selling and lead management
- Customer needs analysis and personalized solutions
- Communication and negotiation skills
- CRM tools
- Inbound and outbound call handling
- Winback sales, customer retention and service promotion
Benefits
- Preferential household electricity and natural gas tariff, private life and health insurance, retirement plan, and meal vouchers.
About the job
Αυτή τη στιγμή αναζητούμε Contact Center Agent για να ενταχθεί στην ομάδα του winback B2C, μέρος του τομέα Fully Integrated Energy Utility, στα γραφεία μας στη Θεσσαλονίκη.
Εντασσόμενος/η σε αυτόν τον ρόλο, θα βρίσκεστε στην πρώτη γραμμή της ανάπτυξης και επέκτασης των πωλήσεων, αξιοποιώντας στρατηγικές ευκαιρίες winback και διακράτησης του υφιστάμενου πελατολογίου. Θα έχετε την ευκαιρία να ενισχύσετε τις σχέσεις με τους πελάτες και να προτείνετε εξατομικευμένες λύσεις, συμβάλλοντας ουσιαστικά στην επίτευξη των εμπορικών στόχων της εταιρείας.
Κύριες Αρμοδιότητες:
Διαχείριση εισερχόμενων και εξερχόμενων κλήσεων.
Αξιοποίηση ευκαιριών διακράτησης σε υπάρχοντες πελάτες για την ενίσχυση των winback πωλήσεων.
Αναγνώριση ευκαιριών από την υπάρχουσα πελατειακή βάση.
Ανάπτυξη και ενίσχυση σχέσεων με πελάτες για τη συνεχιζόμενη επέκταση και διακράτηση της πελατειακής βάσης.
Παρουσίαση και προώθηση υπηρεσιών που ανταποκρίνονται στις ανάγκες των πελατών.
Επίτευξη στόχων πωλήσεων μέσω στρατηγικών winback.
Απαραίτητα προσόντα:
Εμπειρία 1+ έτους σε πωλήσεις, με έμφαση στο cross-selling και τη διαχείριση leads.
Ικανότητα στην ανάλυση αναγκών πελατών και την πρόταση εξατομικευμένων λύσεων.
Εξαιρετικές επικοινωνιακές και διαπραγματευτικές δεξιότητες.
Γνώση εργαλείων CRM και πωλήσεων.
Παροχές:
Προνομιακό οικιακό τιμολόγιο Ηλεκτρικού Ρεύματος & Φυσικού Αερίου.
Ιδιωτική Ασφάλιση Ζωής & Υγείας.
Πρόγραμμα Συνταξιοδότησης.
Διατακτικές Σίτισης.
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility