About the job
We are currently looking for Collection Administrator to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.
By Joining This Role, You'll Play a crucial role in supporting portfolio evaluations, processing disconnection requests, and handling customer inquiries to ensure efficient collections management and customer satisfaction.
Υour Role Will Encompass:
- Portfolio evaluation to be assigned to external collaborators and systemic implementation after the approval of the Collection Supervisor
- Supporting external collaborators with daily payments and settlement updated lists
- Reviewing and approving settlement requests according to company procedures
- Updating information systems, relevant departments, and customers
- Evaluating quality criteria in addition to standard quantity criteria for temporary disconnection of electricity and natural gas supply and cessation of supply
- Processing requests for temporary disconnection and cessation of supply on administrators’ electronic platforms
- Implementing after approval of the Collection Supervisor with information system update
- Preparing and sending information letters to clients
- Preparation of files for legal actions and registration of payment orders in the system
- Handling customer inquiries and concerns related to collection and interacting with other departments such as Customer Care, Sales, and Shops
- Participating in User Acceptance Tests for system upgrades or new technologies
What You Bring to the Role:
- High school diploma or equivalent, with relevant coursework in Finance, Business, or a related field being advantageous
- Prior experience in administrative roles, customer service, or collections support
- Proficient in English, both written and verbal
- Computer literacy
- Proficiency in MS Office
- Strong organizational skills
- Attention to detail
- Excellent communication and negotiation skills
- Problem-solving abilities
- Adaptability
- Critical thinking skills
Your Benefits:
- Competitive remuneration package
- Ticket Restaurant Card
- Group Health Insurance program
- Protergia discount on electricity and natural gas bill
- Pension Plan
Sector
Άλλο
Workplace Type
On Site
Employment Type
Permanent
Work Type
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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