business performance senior analyst
Jul 6, 2026 · Metlen
About the job
We are looking for a commercially minded and highly analytical Business Performance Senior Analyst to join our Strategy & Performance team within M Energy Customer Solutions.
This is a high-impact role that extends beyond traditional reporting, combining business analytics, commercial strategy, and performance management to deliver actionable insights and support executive decision-making across the retail energy business. Working closely with senior leadership and cross-functional teams, you will contribute to commercial strategy, business planning, forecasting, and portfolio optimization, helping drive profitable growth and commercial excellence.
You will serve as a trusted business partner to senior leadership, translating complex commercial, financial, and operational data into strategic insights that shape key business decisions and the future direction of the retail energy business.
If you are passionate about solving complex business challenges, influencing strategic decisions through data, and creating measurable business value, we'd love to hear from you.
Key Responsibilities:
Develop and maintain executive dashboards and performance reports that provide meaningful insights into commercial, financial, and operational performance.
Monitor, analyze, and interpret key retail energy KPIs, including Gross Margin & EBITDA, Customer Acquisition & Retention, Customer Lifetime Value (CLV), Churn, Cost-to-Serve, and Sales Channel Performance.
Transform complex business data into actionable insights and strategic recommendations that support executive decision-making and commercial performance.
Perform commercial, financial, and market analyses to evaluate pricing strategies, portfolio performance, customer profitability, forecasting assumptions, and wholesale energy market dynamics.
Support Rolling Forecasts, Budgeting, Long-Term Business Planning, and Executive Business Reviews through financial modelling, scenario analysis, and performance evaluation.
Partner with Finance, Sales, Marketing, Customer Service, Energy Management, and IT to identify growth opportunities, improve business performance, and drive commercial excellence.
Drive the standardization of KPI definitions, reporting methodologies, and data governance while promoting automation, advanced analytics, and continuous improvement across reporting processes.
Present analytical findings and strategic recommendations to senior leadership in a clear, concise, and impactful manner.
What you bring to the role:
Bachelor’s degree in mathematics, Statistics, Economics, Engineering, Business Analytics, or a related field.
3+ years of experience in Business Performance, Commercial Analytics, Financial Planning & Analysis (FP&A), Business Intelligence, or another business-facing analytical role.
Experience in the retail energy or utilities sector is highly preferred.
Strong understanding of customer lifecycle management, retail pricing, gross margin analysis, forecasting & business planning, financial reporting, and commercial performance management.
Advanced Microsoft Excel and Power BI skills, including DAX and data modelling.
Working knowledge of SQL, including the ability to query and manipulate large datasets from relational databases.
Strong analytical thinking, structured problem-solving, and attention to detail.
Excellent presentation, storytelling, and communication skills, with the ability to translate complex analyses into actionable business insights.
A proactive mindset, intellectual curiosity, and the ability to work independently while collaborating effectively in a fast-paced, cross-functional environment.
What Will Make You Stand Out:
Experience in the retail electricity and/or natural gas market.
Experience with forecasting, scenario modelling, or business planning.
Understanding of wholesale electricity markets and energy cost drivers.
Experience with CRM, Billing, SAP/ERP, or other enterprise business systems.
Experience with Python (e.g., Pandas) for analytics, automation, or forecasting.
Exposure to AI-assisted analytics, predictive modelling, or machine learning techniques is considered an advantage.
Our Values:
We are looking for professionals who demonstrate:
People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability
What We Offer:
Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility