billing support administrator 2779
Metlen
Παιανία
Παιανία
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the job
We are currently looking for a Billing Support Administrator to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.
By Joining This Role, You'll Play a crucial role in ensuring billing accuracy, resolving discrepancies, and enhancing customer satisfaction as a key member of our team.
Your Role Will Encompass:
- Supporting Customer Care and Key Accounts with billing inquiries, handling first-level concerns related to billing, meter readings, and energy consumption, and providing clear explanations to internal teams.
- Investigating and resolving billing-related disputes or discrepancies in collaboration with Customer Service, IT, and Billing teams.
- Communicating with DSOs regarding meter readings and consumption issues, and escalating incorrect indications when necessary.
- Preparing invoicing statements and reports for major customers, using Business Intelligence tools when needed.
- Assisting the Legal Department with billing histories in legal cases and ensuring accurate record-keeping of related interactions and documents.
What You Bring to the Role:
- 2+ years of experience in retail operations, customer support, or the billing department of an energy industry company.
- Bachelor’s or Diploma degree in Engineering, Finance, Economics, Mathematics, Statistics, or Physics.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills, with good command of the English language.
- Excellent written and verbal communication abilities.
- Ability to work independently as well as part of a team.
- Customer focus with a strong service orientation.
- Problem-solving skills to address customer inquiries and basic billing issues.
Share the same Value Based Behaviors:
- People & Personal growth.
- Results orientation & Safety excellence.
- Collaboration & Trust.
- Empathy & Effective communication.
- Flexibility & Adaptability.
Your Benefits:
- Competitive remuneration package.
- Ticket Restaurant.
- Preferential household electricity plan.
- Group Health Insurance program.
- Pension Plan.
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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