About the job
We are currently looking for Billing Specialist to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.
By joining this role, you'll play a vital part in ensuring Bill Accuracy, regulatory compliance, and Discrepancy Resolution as the Billing Specialist.
Your role will encompass:
- Ensuring the accuracy of bills by conducting periodic quality checks and promptly addressing any billing discrepancies reported by customers.
- Ensuring billing practices adhere to relevant regulations, industry standards, and company policies. Staying updated with changes in regulations impacting energy billing and ensuring implementation of the current legislative and regulatory framework.
- Developing reporting and data analysis specifications for internal and external usage, including internal management, RAE, YPEN, DAPEEP, TSO, etc.
- Conducting billing specifications for new products, regulatory requirements, etc.
- Performing UAT tests and reconciliations of new implementations.
- Participating in drafting customer contracts for new commercial programs.
- Identifying opportunities to streamline metering and billing processes, improve efficiency, and enhance customer experience through automation, technology advancements, or process optimization.
- Overseeing and supporting the maintenance of the billing system, including updating rate structures, resolving system issues, and implementing necessary enhancements or upgrades.
- Providing support to the Legal Department for legal invoicing issues by sending the history regarding billing and invoicing of each legal issue.
What you bring to the role:
- Bachelor’s degree in Finance, Economics, Mathematics, Statistics, or related field
- 2+ years of experience in retail operations or the billing department of an energy industry company
- Excellent knowledge of the English language
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or related software
- Knowledge of billing systems (IEBS, Galaxy, SAP)
- Knowledge of CRM
- Strong written and verbal communication skills
- Attention to detail and commitment to excellence
- Ability to work independently as well as part of a team
- Analytical thinking and problem-solving abilities
Your Benefits:
- Competitive remuneration package
- Ticket Restaurant Card
- Group Health Insurance program
- Protergia discount on electricity and natural gas bill
- Pension Plan
Sector
Χρηματοοικονομικά
Workplace Type
On Site
Employment Type
Permanent
Work Type
Full Time
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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