front office manager (m/f/n)

TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness & Entertainment Beach Resort and award-winning Metaxa Hospitality Group member invites you to join its team in Heraklion, Crete.

Your own career story awaits you. Create with us a career path of potential work-life balance. A working environment of equal opportunities, trust, teamwork, recognition, and development awaits you. Join a team with a passion for meaningful hospitality.

Indicative Position Responsibilities:

• Train, supervise and support the staff
  

• Schedule shifts
  

• Ensure timely and accurate customer service
  

• Handle complaints and specific customers’ requests
  

• Troubleshoot emergencies
  

• Prepare and monitor budget of labor cost
  

• Tracking and monitoring payments from various booking sources
  

• Ensure company’s policies and security requirements are implemented
  

Requirements

Essential Qualifications:

• Bachelor’s degree in hospitality management or in related field
  

• Minimum 3 years of experience as a Front Office Manager role in a 5* hotel environment
  

• Proficiency in English (oral and written)
  

• Solid knowledge of MS Office, particularly Excel and Word
  

• Excellent customer service skills
  

• Strong organizational and problem-solving abilities
  

• Ability to multitask in a high-pressure environment
  

Desirable Qualifications:

• Knowledge of German language
  

• Knowledge of hotel systems such as PMS, POS, and CRM
  

• Previous experience in reservation department
  

• Excellent leadership and communication skills

Benefits

• Daily meals during hotel operations
  

• Excellent working environment
  

• Career development in a fast-paced, growing working environment
  

• Training opportunities