euaa - protection assistant - interim support (case management)

LMW, on behalf of the European Union Agency for Asylum (EUAA) is looking for a Protection Assistant - interim support (Case Management) to join their team.

The Reception Assistant – interim support (Case Management) works under the supervision of the European Union Agency for Asylum (EUAA) in performing some or all of the following tasks:  

• Support the Reception and Identification Service (RIS) in the implementation of a harmonised case management system for persons residing in the reception facilities, and ensure that all protection-relevant actions for each case are properly recorded in such system;

• Support RIS in managing the case of each resident, acting as focal point for all actions to be taken, after receiving inputs from other relevant actors onsite;   

• Support RIS in the rapid assessment of new arrivals in the intake phase, focusing on the identification of persons with special reception needs and their referral to specialised services;

• Support RIS in the identification, referral and follow-up of vulnerable persons and persons with special reception needs during stay;

• Support RIS in the monitoring of reception needs of residents in the reception facility, in particular of persons with vulnerabilities;

• Support RIS in shelter allocation based on vulnerability and special reception needs;

• Support RIS in the coordination and communication with the competent health care, psychosocial, legal and other actors;  

•  Support RIS in the liaison and communication with the Greek Asylum Service regarding vulnerability aspects of the residents’ asylum procedure;

• Support RIS to maintain a comprehensive and updated case file for each resident, in line with the principles of confidentiality, code of conduct and national/European regulations, in regards with data protection principles;

• Support RIS in communication and information provision, either individually or collectively, on vulnerability-related issues and participation in community engagement networks/structures;

• Support RIS in establishing coordination mechanisms and cooperation networks, involving all actors involved in activities related to vulnerability;

• Support RIS in regular mapping of services in-site and off-site and in the development of effective referral pathways;

• Support RIS in the implementation of Standard Operating Procedures (SOPs), guidance, operational and administrative tools related to vulnerability and provide feedback on their implementation and challenges;  

• Attend and contribute to thematic, coordination or other meetings and workshops organised by RIS, EUAA and/or other actors at central level, that aim to enhance and harmonise activities, procedures, and tools on reception issues;

• Attend regular meetings with EUAA at local or/and central level;

• Participate in trainings organised by EUAA or other stakeholders, locally or in other locations, when requested;

• Provide to EUAA regular analytical and statistical reports of provided services, challenges faced and best practices observed;

• Draft documents, templates, minutes and reports;

• Perform any other tasks in the interest of the service, relevant for the specific profile.

Requirements

• University degree – preferred and advantageous; 

• Demonstrated previous experience in relevant tasks required;  

• Very good understanding of the Greek migration and reception context; 

• Fluency in Greek and in English (oral and written); 

• Computer literacy, including MS Office applications (Word, Excel), use of internet and web-based applications; 

• Very good intercultural/interdisciplinary and cooperation skills;

• Excellent organizational and analytical skills; 

• Ability to work in a multicultural environment and under pressure