Kotsovolos - Αγγελίεσ - Θέσεισ Εργασίασ

service designer

Jul 5, 2025 by 

Kotsovolos

Νέο Ηράκλειο

Νέο Ηράκλειο

On Site

Πληροφορική

Permanent

Full Time

About the job

In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #beMORE together!
 

📈 In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year
 

🎯 Our goal
Planning our future and through latest technologies and innovation, make our lives better.
 

💼 Your everyday work-life

  • Lead and deliver service design initiatives across digital, retail, and support service areas

  • Conduct user research, journey mapping, and service blueprinting with cross-functional teams

  • Facilitate co-creation workshops with customers and internal stakeholders

  • Define and visualize the current and future state of services, identifying pain points and opportunities

  • Translate findings into service concepts, prototypes, and MVPs for validation

  • Collaborate with UX, product, tech, ops, and marketing teams to implement and scale solutions

  • Contribute to strengthening service design capabilities across the organization by sharing knowledge and mentoring junior team members.


🚀 As an ideal fit, you should have

  • Minimum 5+ years of experience in service design, design strategy, UX, or related roles

  • Proficiency in service design tools (e.g., Miro, Figma, etc.)

  • Experience in end-to-end service design (research to implementation)

  • Background in design, human-centred innovation, or related fields

  • Experience working in a cross-functional product and retail environment is a plus

  • Familiarity with retail, consumer electronics, or service operations preferred.

 

💎 What we offer

  • Continuous training in new technologies and tools

  • Career development and growth opportunities

  • Competitive bonus scheme, performance-based

  • Group health/medical insurance package

  • Internal wellbeing actions

 

⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.

On Site

Πληροφορική

Permanent

Full Time

About the company

At Kotsovolos, member of PPC Group, we believe in the constant growth and development of our company and our over 3,000 people.


Our philosophy is to empower our people to achieve a better life, by applying this in all our actions. We invest in our network of 97 stores in Greece and Cyprus, having established 2 modern training centers in Athens and Thessaloniki, counting over 50,000 hours of training and 350 workshops per year. We constantly ensure our people have growth opportunities, creating new teams and innovative projects for them. Our goal is to highlight and enhance everyone's talent and creativity. For more than 73 years, we've been the first to introduce technological advances for a Better Life.


This is our daily challenge: to make a difference, so that all of us can be MORE.


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