it service desk & technology center officer

In Kotsovolos we embrace everything you have to offer. 
Join our team and let’s #beMORE together! 

📈 In numbers 
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year 

🎯 Our goal 
Planning our future and through latest technologies and innovation, make our lives better 

💼 Your everyday work-life 

• First level troubleshooting and support for IT issues and infrastructure

• Prepare, inventory, and deploy end-users’ equipment (laptop/workstations), repair and replace as necessary

• Support workplace on all areas, stores, warehouses, HQ, call center by developing and proposing innovating solutions (on the phone, via email, in person, or through remote access)

• Document hardware and software problems (building a knowledge base)

• 2nd Line Support in Microsoft environments

• Focus on improving customers experience in stores via high-end technologies 

🚀 As an ideal fit, you should have 

• Bachelor's degree in computer science, Software Engineering, or related field (or a year of equivalent work experience)

• Fluency in Greek and English language, both written & spoken

• Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform

• Basic knowledge and understanding of firewalls, security, networking (LAN/WAN, VPN technology etc.)

• Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, etc.)

• Be customer-oriented and have problem-solving skills 

• Flexibility to work in shifts

💎 What we offer 

• Continuous training in new technologies and tools

• Career development and growth opportunities

• Competitive bonus scheme, performance-based

• Group health/medical insurance package

• Hybrid working model

• Internal wellbeing actions  

⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.