What you'll do
- Manage end-to-end order processing and invoicing ensuring accuracy and timely reporting
- Process customer orders and maintain customer account information in company systems
- Handle inquiries, complaints, and service issues related to orders, deliveries, billing, products, and returns
- Coordinate returns, credits, stock discrepancy investigations, and claims management with customers and 3PL providers
- Communicate proactively with customers about order status, product availability, delivery schedules, and issue resolution
- Maintain accurate documentation, shipment and return records, and customer interaction logs
- Collaborate with commercial teams, customers, and internal stakeholders to enhance customer satisfaction and service efficiency
- Ensure adherence to company policies and contribute to continuous improvement initiatives
Key requirements
- 2+ years' experience
- Customer Service and Communication Skills including verbal and written
- Order Management, Invoicing Process, Returns and Credits Processing
- ERP Systems and Microsoft Excel
- Customer Feedback Analysis and Problem Solving
- Collaboration and Organizational Skills
- Stock Discrepancy Investigation and Claims Management
- Multilingualism in Greek and English
- Documentation Management
- Business Administration / Economics / Logisticspreferred
Benefits
- Competitive Total Rewards Package, Learning & Development Opportunities, Inclusive and collaborative work environment, 12 months fixed term contract.
About the job
The Customer Service Specialist is responsible for supporting all key activities of Customer Service and 3PL operations as per day-to-day requirements, around order management, invoicing process, processing of returns/credits, responding to inquiries, resolving issues, and maintaining accurate…
About the company
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
About the company
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.