receptionist - myk.rec

Job Responsibilities:

• Check in guest in an efficient and friendly manner, using guest name whenever possible.

• Assures that guest is assigned type of room requested and the correct rate is charged.

• Arrange for luggage to be delivered to guest room

• Issues correct keys to the guest.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.

• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

• Accept reservations, changes, and cancellations on behalf of Reservations when required.

• Ability to answer guest calls and handle them appropriately.

• Check out guest at end of stay.

• Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.

• Settle bill accurately through credit card or cash transaction.

• Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.

• Reconcile all transactions at the close of each shift.

Job Requirements:

• Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.

• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.

• Fluency in English & Greek is required.

• The knowledge of a second language will be considered as an asset (Especially if Mandarin).

• Strong communication and interpersonal skills.

• Excellent personal presentation.

• Works harmoniously and professionally with co-workers and supervisors.

• Teamwork spirit.

Katikies Offers:

• Competitive compensation package based on qualifications and experience.

• Accommodation at fully equipped apartments

• Daily meals

• Pleasant working environment

• Supportive management

• Training and career development

• Excellent opportunities for career progression

Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at [email protected]

All applications will be treated in the strictest confidence.