customer excellence representative
Iron Mountain
Ασπρόπυργος
Ασπρόπυργος
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the job
The Customer Excellence Representative is responsible for providing superior customer service through coordination, monitoring, control and resolution of escalated customer issues for all service lines. Analyze requests for customer support and implement solutions. Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics including first call or first contact resolution
Responsibilities:
Responsible for receipt and ownership of Customer issues and requests. Review, analyze and resolve customer inquiries in a first call or contact resolution.
Edit customers account information.
Review issues and/or needs, identify trends, make decisions and recommendations on how to resolve issues.
Receive and resolve customer invoice and billing related questions.
Generate proprietary customer reports such as activity reports and negative growth for Account Managers. Interacts with Supervisor, Manager and other departments for the purpose of resolving customer concerns and needs.
Ensure prompt completion of all service requests in accordance with service level agreements.
Key Skills, Requirements and Competencies:
Excellent Customer Service skills
Detail orientations
Excellent competency in computer software packages.
Excellent verbal and written communication skills.
Excellent organization and interpersonal skills.
Ability to work the shifts provided based on business needs.
Ability to work the shifts necessary to support customers and business needs
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the company
Elevate the power of your work
For more than 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including over 90% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored.
We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core.
Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it.
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