What you'll do
- Assist customers through email and digital ticketing
- Investigate and resolve complex technical issues
- Perform technical troubleshooting and root cause analysis
- Explain complex concepts in simple, user-friendly written terms
- Provide a meaningful, positive experience in every customer interaction
Key requirements
- 2+ years' experience
- Technical troubleshooting, root cause analysis and case investigation
- Technical support and problem solving
- Written communication, email support and digital ticketing
- Explaining complex concepts simply and attention to detail
- Computer Science / Any Fieldpreferred
Benefits
- Competitive salary, 20–26 paid days off per year, medical and life insurance, global incentive programs, and amazing career growth opportunities.
About the job
We are currently hiring Technical Support Specialists (Back Office)!
Making someone’s day is a rewarding way to spend yours.
Are you a problem solver who thrives on technical challenges? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?
Does this sound like you? We’re looking for Technical Support Specialists (Back Office) to join our back office team!
Our Technical Support Specialists (Back Office) are the first point of contact for customers, acting as the technical experts of the coolest tech brand in the world. We’ll rely on you to investigate cases and use your technical knowledge to provide world-class troubleshooting via email — and remind customers that behind great products are also amazing people.
Benefits of Working as a Technical Support Specialist (Back Office):
Competitive salary
20-26 paid days off per year
Industry-leading benefits - Medical and life insurance
Global incentive programs
Amazing career growth opportunities
Working as a Technical Support Specialist (Back Office), You Will:
Assist all customers through email and digital ticketing
Investigate and resolve complex technical issues
Perform Strong technical troubleshooting and root cause analysis
Ability to explain complex concepts in simple, user-friendly written terms
Provide a meaningful and positive experience with every customer interaction
Working as a Technical Support Specialist (Back Office), You Have:
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience
At least 2 years of experience in technical support roles
Excellent written communication skills with high attention to detail
The ability to be consistently ready to work and on time as scheduled
The understanding you will be working on-site at our state-of-the-art campus in Athens, Greece
Availability: Full time (some shifts may depend on availability).
About the company
